Did you know that you can assist potential patients and your health professional at the same time just by submitting a short, honest review online?
Considering increasingly more people depend on online reviews in finding a healthcare practitioner, simply sharing your experiences can persuade someone to finally attain the help they require. Additionally, you can enable your hearing care provider to deal with any concerns that could enhance the practice—in turn producing a positive experience for prospective patients.
Are you ready to make a difference? Below are four additional reasons you should review your hearing care professional online.
1. It’s easy to publish a review online
Numerous hearing care providers have a website with a page dedicated to reviews, and this is the best place to start. Simply navigate to the website, find the review page, and record a brief review directly on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people to finally get the assistance they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will put their trust in web-based reviews as much as personal suggestions.
That means 8 out of 10 people will consider your review as seriously as a personal suggestion. If you had a pleasurable experience, publishing a favorable online review is hands down the best way to get the message out, supporting other people to get the same quality of care.
3. You can help establish a fair picture of the practice
Research indicates that people are drastically more likely to submit reviews following a bad experience than after a positive one. This generates a negativity bias that can present the practice in a bad light.
No one is perfect—and no practice is either. Whether the negative reviews are warranted or not, they will likely get submitted. And if the positive experiences go undocumented, this will produce a distorted picture. If you think the practice is deserving of a good reputation, you can help them out by publishing a positive review.
4. You can help your hearing care provider enhance the patient experience
We believe in honest, respectful reviews, without consideration to whether those reviews are positive or negative. But we also are convinced that seeking to resolve issues privately is the ideal place to begin.
If you’ve had a negative experience, it’s always best to first contact the practice privately. Quite often, the issues can be dealt with whereby both parties are pleased. However, if the issues were not dealt with to your satisfaction, you may feel that your negative experience must be shared.
In that case, in the name of honesty, you may want to publish respectful recommendations that can help the provider improve the patient experience. This ultimately helps the practice and creates an improved experience for prospective patients.