Dear Brook, I am writing this letter to thank you for being so kind to my mother, Margaret. I appreciated your patience with her when I brought her to you several weeks ago. She was happy and pleased that you were able to fix her hearing aid easily. When she encountered a second problem and returned to see you on her own, I was grateful that you could again correct whatever problem existed and then took the time to escort her back to the door of the Hacienda. Thank you very much, your kindness really touched my heart. Sincerely, Liz N.